Frequently Asked Questions
What is your return policy?
We want you to love your purchase. If you’re not satisfied, you can return most items within 60 days of purchase for a refund or exchange. Some exclusions may apply. For more details, visit our Return Policy.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.
Do you offer international shipping?
Currently, we only ship within the United States.
What payment methods do you accept?
We accept major credit cards, PayPal, and Chicos gift cards.
How do I care for my Chicos clothing?
Care instructions vary by item. Please check the label inside your garment for specific washing and drying guidelines.
Do you have a loyalty program?
Yes! Our loyalty program offers exclusive rewards, discounts, and early access to sales. Sign up for free on our website.
Can I cancel or modify my order after placing it?
We process orders quickly, so changes may not always be possible. Contact our team as soon as possible for assistance.
What if my item is out of stock?
Popular items may sell out fast. Check back often or sign up for notifications on the product page.
How do I find my size?
Refer to our size guide available on each product page for measurements and fit recommendations.
Do you offer gift cards?
Yes! Gift cards are available for purchase online and can be used in-store or on our website.
How can I contact customer service?
For any questions or concerns, please visit our Contact Us page.
What are your store hours?
Store hours vary by location. Check our website for the most up-to-date information.
Do you offer alterations?
Some locations may provide alteration services. Contact your local store for details.
How do I redeem a promo code?
Enter your promo code at checkout to apply the discount to your order.
What is your price adjustment policy?
If an item goes on sale within 7 days of your purchase, you may be eligible for a price adjustment.
Can I return online purchases in-store?
Yes! Bring your online order to any store for a hassle-free return.
Do you offer curbside pickup?
Select locations offer curbside pickup. Check availability during checkout.
How do I update my account information?
Log into your account on our website to edit your details.
What is your privacy policy?
We respect your privacy. Read our full policy on our website.
Do you have a mobile app?
Yes! Shop conveniently with our mobile app, available for download.
How do I unsubscribe from emails?
Click the “Unsubscribe” link at the bottom of any email.
What if I receive a damaged item?
Contact us immediately, and we’ll help resolve the issue.
Do you offer wedding or group discounts?
Special discounts may be available. Reach out to our team for details.
How do I check my gift card balance?
Visit our website and enter your gift card details.
Can I use multiple promo codes?
Only one promo code can be applied per order.
What is your sustainability commitment?
We’re dedicated to ethical sourcing and sustainable practices. Learn more on our website.
Do you have a senior discount?
Discounts may vary by location. Check with your local store.
How do I know if an item is final sale?
Final sale items are marked as non-returnable on the product page.
Can I return worn items?
Returns must be in unworn, resalable condition with tags attached.
Do you offer military discounts?
We appreciate your service! Discounts may be available at select locations.
How do I request a catalog?
Catalogs are available upon request. Visit our website to sign up.
What is your birthday reward?
Loyalty members receive a special birthday offer. Check your email for details.
How do I become a Chicos Insider?
Sign up for our email list to receive exclusive offers and updates.
Do you have a student discount?
Currently, we do not offer a student discount.
Can I exchange an online purchase in-store?
Yes! Bring your online order to any store for an exchange.
How do I check my rewards balance?
Log into your account on our website or app to view your rewards.
What is your holiday return policy?
Extended return policies may apply during holidays. Check our website for details.
Do you offer same-day delivery?
Same-day delivery may be available in select areas. Check at checkout.
How do I report a website issue?
Contact our customer service team for technical support.
Can I backorder an out-of-stock item?
Backorders are not available. Check back for restocks.
Do you sell vintage or archival pieces?
Our inventory is regularly updated with new styles. Vintage items may appear occasionally.
How do I find a specific item in-store?
Check online for availability or call your local store for assistance.
What is your exchange policy?
Exchanges are accepted within 60 days with proof of purchase.
Do you offer virtual styling services?
Yes! Schedule a virtual appointment with one of our stylists.
How do I leave a product review?
Share your feedback on the product page after purchasing.
Can I return sale items?
Sale items may have different return policies. Check the product details.
Do you offer monogramming?
Monogramming services may be available at select locations.
How do I check my order history?
Log into your account to view past orders.
What is your best-selling item?
Our best-sellers change seasonally. Explore our website for trending styles.
Do you offer free shipping?
Free shipping promotions vary. Check our website for current offers.
How do I apply for a job?
Visit our careers page to explore opportunities.
Can I return a gift without a receipt?
Gifts without receipts may be eligible for store credit.
Do you have a waitlist for sold-out items?
Waitlists are not available, but you can sign up for restock alerts.
How do I change my store preferences?
Update your preferences in your account settings.
What is your most popular fragrance?
Discover our signature scents online or in-store.
Do you offer personalized recommendations?
Our stylists can help! Contact us for a tailored shopping experience.
How do I donate to your charitable initiatives?
Learn more about our giving programs on our website.
Can I return a swimsuit?
Swimwear must have original tags and hygiene liner intact for returns.
Do you offer virtual gift cards?
Yes! E-gift cards are available for instant delivery.
How do I check my points balance?
Loyalty members can view points in their account.
What is your best price guarantee?
We strive to offer competitive pricing. Contact us for details.
Do you have a newsletter?
Yes! Subscribe to stay updated on the latest trends and offers.
How do I share my wishlist?
Log into your account to share your saved items.
Can I return a discounted item?
Discount items may have different return policies. Check product details.
Do you offer outfit styling tips?
Yes! Follow us on social media for inspiration.
How do I find my nearest store?
Use our store locator on our website.
What is your exchange window?
Exchanges are accepted within 60 days of purchase.
Do you offer bridal collections?
Explore our versatile styles perfect for weddings and special occasions.
How do I update my email preferences?
Manage your subscriptions in your account settings.
Can I return a clearance item?
Clearance items are typically final sale. Check product details.
Do you have a customer appreciation day?
Yes! Stay tuned for special events and promotions.
How do I check my order status without an account?
Use the order number and email from your confirmation.
What is your social media handle?
Follow us for the latest updates and style inspiration.
Do you offer free returns?
Free return promotions vary. Check our website for details.
How do I redeem a birthday reward?
Loyalty members receive an email with redemption instructions.
Can I return a gift card?
Gift cards are non-returnable and non-refundable.
Do you offer virtual try-on?
Virtual try-on features may be available for select items.
How do I manage my email subscriptions?
Update your preferences in your account or via email links.
What is your most loved collection?
Our customers adore our travel-ready and comfortable chic styles.
Do you offer a discount for healthcare workers?
Discounts may vary by location. Check with your local store.
How do I find my order confirmation?
Check your email inbox for your order confirmation.
Can I return a personalized item?
Personalized items are typically final sale.
Do you have a style blog?
Yes! Visit our website for fashion tips and trends.